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Privacy policy

SD Food (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the SD Food mobile applications, website, admin panel, rider panel, and restaurant/merchant panel (collectively referred to as the “Platform”).

This Privacy Policy is published in accordance with:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Applicable Indian laws and regulations

By accessing or using SD Food, you agree to the terms of this Privacy Policy.

1. SCOPE OF THIS PRIVACY POLICY

This policy applies to:

  • Customers using the SD Food App or Website
  • Restaurants / Merchants using the Merchant Panel
  • Delivery Partners (Riders) using the Rider App
  • Administrators using the Admin Panel
     

2. INFORMATION WE COLLECT

A. Customer Information

We may collect the following information:

  • Full name
  • Mobile number
  • Email address
  • Delivery address and location data
  • Order history and preferences
  • Payment method details (processed via third-party gateways)
  • Device information (IP address, OS, app version)
     

B. Restaurant / Merchant Information

  • Business name and address
  • Owner/manager details
  • Phone number and email address
  • Menu details, pricing, availability
  • Bank account details for settlements
  • GST number, FSSAI license (if applicable)
     

C. Rider / Delivery Partner Information

  • Full name
  • Phone number and email
  • Address and ID verification details
  • Live location (during active deliveries only)
  • Vehicle details
  • Bank account details for payouts
     

D. Admin Panel Data

  • Login credentials
  • Activity logs
  • Platform analytics
  • Transaction and operational data
     

3. HOW WE USE YOUR INFORMATION

We use the collected information to:

  • Create and manage user accounts
  • Process orders and payments
  • Enable deliveries and real-time tracking
  • Communicate order updates, OTPs, and notifications
  • Provide customer support
  • Manage restaurant and rider onboarding
  • Process settlements and payouts
  • Improve platform performance and user experience
  • Detect fraud, abuse, or illegal activities
  • Comply with legal and regulatory requirements
     

4. LOCATION INFORMATION

1. Information We Collect – Location Data
Location Information
We collect and use real-time location data from delivery personnel to enable core app functionality. This includes:
  • Tracking the delivery partner’s live location during an active order
  • Showing the delivery partner’s location to the customer for order tracking
  • Optimizing delivery routes and estimating delivery time
Location data is accessed only while the delivery is in progress.
2. How We Use Location Data
We use location data strictly for the following purposes:
  • To assign and manage delivery orders
  • To display the delivery partner’s live location to the customer
  • To ensure successful pickup and delivery of orders
3. Data Storage and Retention
We do not store location data permanently.
Location data is used temporarily and in real time
  • Location data is discarded after the order is completed
  • We do not maintain historical location logs
4. Data Sharing
We do not share location data with third parties.
Location information is shared only between:
  • The delivery partner
  • The customer associated with the active order
No location data is sold, rented, or used for advertising purposes.
5. User Control and Permissions
  • Location access is requested only with user consent
  • Delivery partners can enable or disable location access through their device settings
  • If location access is disabled, certain delivery features may not function properly

6. Compliance Statement (Recommended)
This app accesses location data in compliance with applicable data protection laws and app store policies, including Google Play’s User Data and Privacy requirements.

5. PAYMENTS & FINANCIAL INFORMATION

  • SD Food does not store credit/debit card details
  • Payments are processed through RBI-compliant third-party payment gateways
  • Bank details collected from merchants and riders are used only for settlements and payouts
     

6. DATA SHARING & DISCLOSURE

We may share information only with:

  • Restaurants (for order fulfillment)
  • Riders (for delivery execution)
  • Payment gateway providers
  • Cloud storage and analytics service providers
  • Government or law enforcement authorities if required by law

We do not sell or rent personal data to third parties.

7. DATA SECURITY

We implement reasonable security practices including:

  • Encrypted data transmission
  • Secure servers and access control
  • Restricted admin access
  • Regular system monitoring

However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain personal data:

  • As long as the account remains active
  • As required to comply with legal obligations
  • For dispute resolution and fraud prevention

You may request deletion of your account, subject to legal and operational requirements.

9. USER RIGHTS

You have the right to:

  • Access your personal data
  • Update or correct your information
  • Request account deletion
  • Withdraw consent (where applicable)

Requests can be made through customer support.

10. COOKIES & TRACKING TECHNOLOGIES

We may use cookies and similar technologies on our website to:

  • Improve functionality
  • Analyze traffic
  • Enhance user experience

You can disable cookies via browser settings.

11. CHILDREN’S PRIVACY

SD Food services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

13. CHANGES TO THIS PRIVACY POLICY

SD Food reserves the right to update this Privacy Policy at any time. Changes will be posted on the Platform. Continued use of the Platform constitutes acceptance of the updated policy.

14. GRIEVANCE OFFICER & CONTACT DETAILS

In compliance with Indian IT laws, the Grievance Officer details are as follows:

Grievance Officer:
Name: Techno Infonet Gujarat Private Ltd.
Email: info@technoinfonet.com
Address: A-402, Signature 2, SG Highway, Sarkhej - Sanand Rd, Sarkhej, Ahmedabad, Gujarat 382210

15. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, and courts located in India shall have exclusive jurisdiction.